Street Front

Exterior Property

Situation Notes: This area covers the nature strip, footpath and are at the front boundary of the property

Issue	Possible Causes	Remedy	Payment	References
Parking 4WD Made mud	Narrow streets, lack of parking	Re turf the area – can usually be done by gardener or handyman. Determine if residents parking permits are available from council for the benefit of tenants	Tenant if it is clear it was done by them. It may be neighbors cars doing the damage so get a series of photos before raising the topic
Elcom trimming trees	Trees planted under power wires to “Beautify” the street	Ensure they trim the parts of their trees that are likely to cause issue with lines coming from street in to the house	The electrical power wires supplier if it the street wires. If it is the wires coming from the street to the house the landlord will pay.	–
Parking unregistered vehicles often stored with a cover on them	Tenants believe they have no other place to store them	Negotiate with Tenant to move them, If there is a plan in place – eg the vehicle is in the process of being fixed, then set a due date or a deadline for it to be completed. Alternate locations can be hardstand areas or a storage shed at a local storage facility.	Moving the vehicles is the responsibility of the owner of the vehicle or the tenant if they allowed it to be deposited there.
Never mow the nature strip	Technically it is council land – but they rely on the good nature of residents to mow the strip	In some cases you can request council to attend. Give tenants notice to remedy or you will get it done and charge according to the lease	If council attends they pay. Review the lease to see who is responsible for garden maintenance and that will determine who pays
Water line ruptured on the street side of the water meter	Many possible causes including vehicles hitting or running over the pipes or the meter itself. This is an urgent repair in most cases because it is likely the water is spraying in the air and not able to be turned off.	Call the waterboard and report the incident – they will advise the next action to be taken. If the tenants are not home they may require the Property Manager attend the property.	Either the party who did the damage or the water board. Th waterboard will probably determine this.
Water line ruptured on the property side of the water meter.	Vehicle drove into the water meter	A plumber can usually turn off the water and remedy the issue. The person who caused the damage is the one who should pay for repair.	The person who caused the damage
Powerlines down	Storms and high winds Fallen trees	Call the electricity supplier and report as an emergency. Advise people in the area to stay clear of the powerlines .	Usually the Landlord or the landlords insurance. If the damage was caused as a direct result of the action of the tenant then the tenant will probably be liable. – e.g. tenant cuts down a tree that takes down the lines as it falls or drives an over height vehicle that snags the powerlines.
Services dug up interrupting	Trades or service workers did not use the Dial Before you Dig service – Now name changed to “Before you dig Australia” www.byda.com.au	Whoever caused the problem will generally fix it.	Whoever caused the problem will generally pay – or their insurance will.
Internet not working to the house	Internet was never connected from the street to the house	Install an internet line by wire – could be underground or overhead. Could get satellite internet service using a satellite receiver dish.	Usually the landlord pays . There are details on this on the www.tenants.org.au page.	There are currently 11 providers of NBN satellite internet in Australia: Evaluate them with www.finder.com.au
Gas not working	Gas interruption in the area	Check the gas supply company website or hotline	Usually the gas company if supply is interrupted. If the fault is on the property it will be a landlord issue or a contractor issue if the damage to the incoming gas line was caused by a Trade.